TERMS AND CONDITIONS OF THE LIP LAB ONLINE STORE
Table of Contents
§ 1 General provisions
§ 2 Provision of services by electronic means
§ 3 Conclusion of the sales contract
§ 4 Payment, delivery, receipt of goods
§ 5 Personal data
§ 6 Complaints
§ 7 Withdrawal from the contract
§ 8 Additional information
§1 General provisions:
1.1. These regulations (hereinafter referred to as the "Regulations") define the rules for the use by customers of the LIP LAB Online Store, which is available at www.liplab.pl, in particular regulate:
and) conditions for concluding and performing sales contracts;
b) conditions for the provision of electronic services;
c) the rules for Consumers to exercise the right to withdraw from the contract without giving a reason;
d) rules and procedure for the complaint procedure.
1.2. Definition of terms used in the Regulations:
and) Online store - an online store operating at www.liplab.pl.
b) Service Provider, Seller, Data Administrator - the company Cosmo Consulting (NIP 5372100806, REGON 146207475), address Skierniewicka 14/49, 01-230 Warsaw, correspondence address: ul. Skierniewicka 14/49, 01-230 Warsaw, email address: info@liplab.pl
c) Customer - a natural person, legal person or an organizational unit without legal personality who uses the service provided electronically by the Service Provider, who wants to conclude or has concluded a sales contract with the Seller;
d) Consumer - a natural person who performs a legal transaction with the entrepreneur not related directly to his business or professional activity;
e) Order - the Customer expresses the will to conclude a contract. Correct placing of the Order by the customer results in the receipt of the e-mail address provided during the ordering / registration process. "New order" (§ 3.7. Regulations);
f) Service provided electronically - a free service consisting in: maintaining a Customer's account (in the case of registered customers), providing customers with an order form (in the case of placing orders by unregistered customers). In case of doubt, it will be considered that the services provided electronically are also all activities that the Service Provider will perform in order to properly handle the processes specified in the first sentence;
g) Registration - creating a Customer Account in the Online Store system. In order to register, you must complete the registration form. Correct completion of the registration form will result in the sending of an automatic e-mail by the Seller's system informing about the activation of the Account
h) Price - the price that the customer of the store will be obliged to pay for selected products in the event of concluding a sales contract. The price may be expressed in the following currencies: Polish zloty (PLN). The given price is a gross price (including the necessary VAT). Prices in the online store do not include shipping costs, which are indicated during the ordering process in the store. The seller guarantees that the price indicated when placing the order will not change during the implementation of the sales contract concluded on the basis of the order placed.
and) Delivery - entrusting the products intended for the Customer by the Seller to third parties for their delivery. The seller undertakes to properly pack and insure the shipped products. The Seller entrusts the delivery of its products only to specialized courier companies conducting professional business activities in this field.
1.3 Electronic correspondence regarding the activities of the Online Store should be sent to the e-mail address info@liplab.pl, while traditional (postal) correspondence should be sent to the following address: COSMO CONSULTING - LIP LAB, ul. Juliana Bartoszewicza 11 / LIPLAB, 00-337 Warsaw OR
Cosmo Consulting, ul. Skierniewicka 14/49, 01-230 Warsaw.
1.4 The Customer of the Online Store may be - a natural person, legal person or an organizational unit without legal personality who uses the service provided electronically by the Service Provider, who wants to conclude or has concluded a sales contract with the Seller.
1.5 Orders are processed only within the territory of the European Union. In order to place an Order including shipment outside the European Union, please contact the Seller individually.
1.6 Prices in the Online Store are expressed in Polish zlotys and include VAT (gross prices). Prices do not include possible shipping costs, which depend on the method of payment and delivery chosen by the Customer. The Customer is informed about the costs of Delivery when placing the Order.
1.7 The entity responsible for any physical and legal defects of the offered products is Cosmo Consulting (NIP 5372100806, REGON 146207475), address Skierniewicka 14/49, 01-230 Warsaw, correspondence address: ul. Skierniewicka 14/49, 01-230 Warsaw, email address: info@liplab.pl.
§ 2 Provision of services by electronic means:
2.1 As part of running the Online Store, the Service Provider undertakes to provide electronic services to the extent and under the conditions set out in these Regulations.
2.2 Provision of Services by the Service Provider by electronic means is free of charge.
2.3 Conditions for the provision of Services by electronic means:
2.3.1. Customer Account service:
The contract for the provision of services by electronic means consisting in maintaining a Customer Account in the Online Store is concluded at the time of Registration.
To register, it is necessary for the Customer to provide the following data in the registration form: name and surname, address (street, house number, city and postal code), e-mail address, contact telephone number and Password.
The Customer who has registered has access to additional options available through the Customer Account, such as: order history, the ability to check at what stage of implementation the order is, adding products to favorites, the ability to participate in promotional campaigns and loyalty programs organized by the Seller and many other.
Contracts for the provision of Services by electronic means consisting in maintaining the Account are concluded for an indefinite period.
2.3.2. Interactive form service:
The contract for the provision of the Service by electronic means consisting in the provision of an interactive form that allows placing an Order in the Online Store is concluded at the time of starting to use the above Service (adding the Product to the basket).
The contract for the provision of Services by electronic means consisting in the provision of an interactive form that allows placing an Order in the Online Store is concluded for a definite period of time and is terminated when the Order is placed.
2.3.3. Newsletter service:
The contract for the provision of the Service by electronic means. .
The contract for the provision of the Service by electronic means of the Newsletter is concluded for an indefinite period.
2.4. Terms of terminating contracts for the provision of Services by electronic means:
2.4.1. The Customer has the right to terminate the contract for the provision of electronic services of a continuous nature by the Service Provider at any time (e.g. deletion of the Customer Account). The termination of the contract takes place without incurring any additional costs and without indicating the reasons:
2.4.1.1. The contract may be terminated by sending an appropriate statement to the following e-mail address: Pracnia@liplab.eu or in writing to the address of the Service Provider or the Licensee and the Distributor (indicated at the beginning of these Regulations).
2.4.1.2. In such a case, the contract expires after 7 days from the date of receipt of the notice by the Service Provider.
2.4.2. The Service Provider has the right to terminate the contract for the provision of electronic services with a 7-day notice period if the Customer provides illegal content.
2.4.3. Termination and termination of the contract does not involve the loss of rights already acquired by customers using the Seller's Online Store.
2.4.4. The consumer has the right to withdraw from the contract for the provision of electronic services within 14 days of its conclusion (see § 7 of the Regulations).
§3 Conclusion of the sales contract
3.1. The customer can choose from the following methods of placing an order:
a) placing an order after prior registration in the Online Store system;
b) placing an order without registering the so-called 'fast shopping';
3.2. Placing an order by registered customers of the Online Store consists in adding the appropriate goods to the online basket. In the event that all the items of interest to us are in the basket, you should place an order, for this purpose, after selecting the last of the products, proceed to the execution of the order via the "Order" button. After checking the subject of the order, delivery address and selecting the method of delivery and payment, place the order, to do this, click on the 'Confirm purchase' button.
3.3. If you choose "quick shopping" (point §3.1.b) of the Regulations), after selecting the product, click the "add to cart" or "to the bag" or "I buy" icon, then you can continue shopping or click the "Order" icon and make a purchase. In order to place an order, the customer will be asked to fill in his contact details, billing or invoice details and shipping details. Then, the customer is asked to choose the method of delivery and payment method. In the order confirmation, a summary of the order data is displayed. to place an order, click the "I confirm purchase" button.
3.4. When placing the orders referred to in point 3.1 of these Regulations, the Customer is obliged to provide truthful data.
3.5. When placing an Order, it is necessary to confirm that you have read these regulations.
3.6. The order is placed when the button "I confirm the purchase" is clicked, or in another one with an equivalent wording.
3.7. After receiving the order by the Online Store system, an automatic message will be sent to the e-mail address provided by the Customer, confirming the receipt of the order. The content of this message will contain confirmation of all relevant provisions of the order. In addition, the Seller will attach to the content of the e-mail message the following documents as an attachment: shop regulations, model of the declaration of withdrawal from the contract, pattern of the complaint, terms of return of goods and money (e-mail message "Order confirmation").
3.8. An order, the receipt of which has been confirmed by the Online Store system (§3.7 of the Regulations), constitutes an offer within the meaning of art. 66 § 1 of the Civil Code and is the basis for concluding a sales contract between the Customer and the Seller.
3.9. An order placed by the Customer and unconfirmed by the Seller (order status change) within 48 hours ceases to be binding.
3.10. The Seller, in the event of commencing the execution of the order, confirms this fact by a separate e-mail message entitled "Change of the order status". In the event that the Customer has decided to pay by bank transfer or PayU, and the payment has not yet been made in the content of the above-mentioned message, the Seller will indicate that he is withholding the shipment of the product until the payment is received (status "waiting for payment"). Orders not paid within 14 days from the date of placing the order will be canceled by the Seller. In the case of personal collection or provision of the service on site, the Customer may make the payment on the spot in cash or with a payment card (debit or credit).
3.11. The sales contract is considered concluded when the Customer receives a message from the Seller confirming that he has started the order (the message referred to in point 3.10 of these regulations)
3.12. The customer may cancel the placed order or modify it, to do this:
a) contact the Seller by phone;
b) contact the Seller by e-mail (Pracnia@liplab.pl or info@liplab.pl);
c) using the Customer Panel (applies only to registered customers)
3.13. Orders are handled by the Customer Service Department of the Online Store on working days, i.e. from Tuesday to Friday, excluding public holidays, from 11.00 to 19.00 and on Saturdays from 9.00 to 15.00.
3.14. Commercial information posted in the Online Store does not constitute an offer within the meaning of art. 66 of the Civil Code, but they are an invitation to submit offers, even if the information includes the unit price of the goods.
§4 Payment, delivery, collection
4.1 Payment
4.1.1. For the performance of the sales contract, the Customer is obliged to pay the price of the goods indicated in the order and the cost of their shipment.
4.1.2. The price of individual goods presented in the Online Store is a gross price expressed in Polish zlotys (PLN), also including the due tax on goods and services at the applicable rate. However, the given prices do not include the costs of a possible shipment, which will be indicated when placing the order.
4.1.3. Payment is made in the form chosen by the Customer:
a) cash - cash on delivery, cash on delivery
b) non-cash:
- payment by bank transfer to the account of Cosmo Consulting obtained after requesting payment by bank transfer
- payment via a billing agent such as PayU SA or PayPal or TPay or Przelewy24.pl or another electronic payment operator
4.1.4. The price given for each product is binding at the time of placing the Order by the Customer. This price will not change regardless of price changes in the Online Store, which may occur for individual goods after the Customer places an Order.
4.2. delivery
4.2.1. The Seller carries out the Order within the time specified on the website of the ordered product. This time is counted from the date of conclusion of the contract in accordance with §3 section 10 of the Regulations. The execution time consists of the time necessary to complete the subject of the contract.
4.2.2. Shipment of ordered goods takes place only to addresses located within the territory of the European Union. In order to place an Order including shipment outside the European Union, please contact the Seller individually.
4.2.3. In the absence of a different contract, the Seller undertakes to perform the subject of the contract, no later than thirty days after the buyer submits a declaration of will to conclude the contract (§ 3.7 of the Regulations).
4.2.4. The delivery time depends on the method of delivery / collection of the goods selected by the Customer and should not exceed 30 business days from the conclusion of the sales contract in accordance with § 3.10 of the Regulations.
4.2.5. The seller entrusts the delivery of goods to third parties conducting business activity in this field.
4.2.6 If the service is purchased on site, i.e. in the Seller's shop at ul. Bartoszewicza 11 / LIPLAB in Warsaw, the product and / or service is delivered by making an appointment in the visit booking system, by phone (+48 730 500 114) or via sending an email to the following address: Pracnia@liplab.pl or info@liplab.pl. Then, the day of delivery of the product / service is the day of its performance.
4.3. Receipt of goods
4.3.1. The seller informs that customers have the right to check the condition of the shipment after its delivery to the place indicated in the order. You can check the condition of the shipment before its collection from the carrier.
4.3.2. In the event that before the shipment is delivered, it turns out that it has been damaged or has suffered a shortage, the carrier is obliged to immediately determine the condition of the shipment and the circumstances of the damage. However, in most cases, the Carrier performs these activities at the request of the person authorized to collect it.
4.3.3. The seller informs that if, after the delivery of the shipment, the person entitled to pickup notices a loss or damage that cannot be seen from the outside, he has the right, immediately after disclosing the damage, but not later than within 7 days of receiving the shipment, request the carrier to determine the condition of the shipment. .
4.3.4. In case of any problems or doubts, please contact the Seller at the telephone numbers indicated on the Seller's website (+48 730 500 114).
§ 5 Personal data
5.1. Filling in the data in the Order Form is tantamount to consenting to the processing of personal data of the Ordering Party by the Seller and the entity authorized by the Seller to manage the content of the website, of which the Online Store is an integral part, in accordance with the Act of August 29, 1997 on the protection of personal data ( Journal of Laws of 2010, No. 229, item 1497, as amended). The Ordering Party's personal data will be processed in order to complete the order, including invoicing and financial reporting. These data are confidential and will not be disclosed to unauthorized persons.
5.2. The administrator of personal data is:
5.2.1 Cosmo Consulting (NIP 5372100806, REGON 146207475), address Skierniewicka 14/49, 01-230 Warsaw, email address: info@liplab.pl.
5.3. The Ordering Party's personal data is protected by the Data Administrator in accordance with the provisions of the above-mentioned Act on the Protection of Personal Data, and will not be transferred, sold or lent to other persons or institutions that will not be entitled to do so. The Ordering Party's personal data will be made available in order to fulfill the contract for the sale of Products covered by these Regulations.
5.4. Only the Data Administrator, which is the Seller, has access to personal data.
5.5. A customer who has completed the order form has the option of accessing his personal data for the purpose of verification, modification or request for their removal from the personal database, notifying the Data Administrator about this in writing to the following address:
- Cosmo Consulting (NIP 5372100806, REGON 146207475), address Skierniewicka 14/49, 01-230 Warsaw, correspondence address: ul. Skierniewicka 14/49, 01-230 Warsaw, email address: info@liplab.eu.
§ 6 Complaints
6.1. Complaints about the purchased goods:
6.1.1. The Seller is liable to the Customer under the terms of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other generally applicable laws.
6.1.2. When the goods purchased by the Customer are inconsistent with the contract or have defects, the Seller should be notified of this fact and, if necessary, the goods under complaint should be delivered to the Seller at the following address:
Cosmo Consulting - Lip Lab,
ul. Juliana Bartoszewicza 11 / LIPLAB, 00-337 Warsaw
6.1.3. It is recommended to submit a complaint in writing or by e-mail to the following address: Pracnia@liplab.pl or info@liplab.pl. In order to speed up and facilitate the process of considering the complaint, it is recommended to send any additional information along with the complaint, such as the order number, date of sale, etc.
6.1.3.1 Complaints are processed immediately, but not later than within 14 days.
6.1.3.2. A response to the complaint will be sent to the address provided by the Customer or in another manner indicated by the Customer.
6.1.3.3. The Seller informs that in the case of Products covered by the complaint and warranty, the rights in this respect should be exercised in accordance with the conditions set out in the warranty card. The warranty for the sold Product and / or Service does not exclude, limit or suspend the Customer's rights under the Seller's liability to the extent specified by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended )
6.1.4. In order to facilitate the complaint procedure, the Consumer may use the complaint form provided by the Seller.
6.2. Complaints related to the provision of electronic services through the Online Store:
6.2.1. Complaints related to the provision of electronic services via the Online Store should be submitted to the e-mail address info@liplab.pl or by post to the store's address:
Cosmo Consulting - Lip Lab
ul. Juliana Bartoszewicza 11 / LIPLAB, 00-337 Warsaw
or
Cosmo Consulting (NIP 5372100806, REGON 146207475), address Skierniewicka 14/49, 01-230 Warsaw
6.2.2. In order to facilitate and speed up the consideration of the complaint, it is recommended to include in the message specified in point 1 information such as e-mail address, date and type of irregularities and contact details.
6.2.3. Consideration of a complaint related to the provision of electronic services takes place immediately, no later than within 14 (fourteen) business days.
6.2.4. The response to the complaint is sent to the Customer's e-mail address or in another way provided by the Customer.
§ 7 Withdrawal from the contract
7.1. The customer who is also a consumer within the meaning of art. 22 [1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), who concluded a distance contract, may withdraw from it without giving reasons, by submitting a relevant statement within 14 ( fourteen) days. ATTENTION! To meet this deadline, it is enough to send a statement before its expiry. The statement can be sent to the following address:
- Cosmo Consulting - Lip Lab, ul. Juliana Bartoszewicza 11 / LIPLAB,
or by e-mail to the following address: Pracnia@liplab.pl or info@liplab.pl
7.2. The fourteen-day period during which the Consumer may withdraw from the Sales Agreement or the contract for the provision of Services by electronic means is counted from the date of delivery of the Product in the case of a Sales Agreement, and if the contract concerns the provision of the Service by electronic means - from the date of its conclusion.
7.3. The Seller, immediately after receiving the declaration of withdrawal from the contract, sends the Consumer an e-mail confirmation of receipt of the above-mentioned. statements.
7.4. In the event of withdrawal from the contract - The sales contract or contract for the provision of services by electronic means is considered void. What the Parties provided shall be returned unchanged, unless the change was necessary to establish the nature, characteristics and functioning of things, or §7.7 applies. Of the Regulations. The return should be made immediately, not later than within 3 (three) days.
7.5. The Seller will refund the payments received from the Consumer using the same method of payment as used by the Consumer, unless the Consumer expressly agrees to a different method of return that does not involve any costs for him. The Seller may withhold the reimbursement of payments received from the Consumer until the item is returned or the Consumer provides proof of its return, depending on which event occurs first.
7.6. The consumer bears only the direct costs of returning the items to the Seller.
7.7. If the Consumer has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
7.8. The consumer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
7.9. The right to withdraw from a distance contract is not entitled to the Consumer in the following cases:
7.9.1. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract;
7.9.2 where the subject of the service is an item that deteriorates quickly or has a short shelf-life;
7.9.3 when the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
7.10. Dear Customers, most of the products offered by the Store are products that deteriorate quickly (point 7.9.2.) Or articles that, for hygiene reasons, cannot be returned after opening (point 7.9.3.) The Seller informs customers that the goods cannot be returned with relevant information before placing the order. In view of the above, please make careful purchases.
§ 8 Additional information
8.1. In order to avoid possible discrepancies or errors, it is recommended that the devices with which the Customer uses the store meet at least the following technical requirements that are necessary for cooperation with the ICT system used by the Service Provider:
8.1.1. A computer or other mobile device with Internet access.
8.1.2. Internet browser: a.) Internet Explorer version 4.0 or newer b.) Mozilla FireFox version 4.0 or newer or c.) Google Chrome version 1.0 or newer
8.1.3. Active plugins - JAVA, FLASH
8.1.4. Monitor resolution 1280 x 800, colors 24 or 32 bit
8.1.5. Having an e-mail account by the Customer.
8.2. Information for the customer of the LIP LAB store, how can he check if the order placed contains errors, and at the same time how to correct them:
8.2.1. When placing an order, until the button "I confirm the purchase" is pressed, or another button with an equivalent wording, the Customer has the option to change the entered data (eg type / quantity of goods / method of delivery). In the event of non-compliance, the Customer should follow the messages displayed to the Customer and information available on the website of the Online Store and its subsequent subpages. In case of any problems or difficulties, please contact us by e-mail at Pracnia@liplab.pl or by phone at +48 730 500 114 (standard fee according to the appropriate operator).
8.2.2. In accordance with these regulations, after placing the order, an automatic e-mail confirming receipt of the order will be sent to the e-mail address provided in the order. The content of the message will also specify all necessary information about the order (e-mail message referred to in § 3.7. Regulations). In the event of the Customer's error as to the entered data (e.g. the quantity of the ordered goods, incorrect calculation of the Order by the system), the Customer has the right to change the order. This right is due within 2 hours of receiving the confirmation of receipt of the Order on working days by 14:00, and in other cases within 12 hours from the receipt of the above confirmation. For this purpose, it is recommended to send an e-mail to the following address: Pracnia@liplab.pl with a request for change or to report a change by phone by contacting us at +48 730 500 114 (standard fee according to the appropriate operator). After correcting the order, the Seller will send an e-mail to the address provided in the order, which will contain the confirmation of accepting the corrected Order.
8.3 The Seller allows its customers to take part in the loyalty program available to registered users of the online store. The terms of using the loyalty program are specified in the Loyalty Program Regulations available at www.liplab.pl.
8.4. The seller, using the available means of communication, organizes promotional campaigns as part of which offers a specific benefit (e.g. discount coupons) for people participating in them.
8.5. The rules and methods of recording, securing and sharing the content of the concluded contract with the other party:
8.5.1. Consolidation, security and disclosure of the content of the concluded contract takes place:
8.5.1.1. By sending the content of the concluded contract to the e-mail address provided to the Customer.
8.5.1.2. By printing and handing over to the Customer, together with the receipt or shipment of the goods, the order specification and proof of purchase.
8.5.2. The content of the concluded contract is additionally recorded and secured in the Seller's ICT system and provided to customers at their request.
8.6. In matters not covered by these Regulations, the provisions of the law in force in the territory of the Republic of Poland, including the Civil Code, the Act on electronic service declaration of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended); The Consumer Rights Act of 30 May 2014 (Journal of Laws of 2014, item 827) and other relevant provisions of Polish law.
8.7. Changes to the regulations:
8.7.1. The Service Provider reserves the right to amend these Regulations, of which the Customer will be notified no later than 14 days in advance before the amendments come into force. Information about changes will also be clearly expressed by posting on the website of the Online Store and sent to the e-mail address of the registered customer. In addition, the Customer will be asked each time to accept the new regulations before placing the Order.
8.7.2. The changed regulations are binding for the Customer if the requirements specified in Art. 384 of the Civil Code (ie the Customer has been properly notified of the changes), and the Customer has not terminated the contract for the provision of electronic services of a continuous nature within 30 days.
8.7.3. Amendments to the regulations will not in any way infringe the rights acquired by customers using the Online Store before the changes come into force, in particular they will not affect the placed and / or implemented orders. In this case, these orders will be implemented on the terms set out in the previous regulations.
8.8. The contract for the sale of goods is concluded in accordance with Polish law and in Polish.
8.9. The Customer who is a Consumer, in the event of a dispute with the Seller, has the option of using out-of-court complaint and redress procedures. The consumer may, inter alia:
a) apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement.
b) apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller.
c) obtain free assistance in resolving a dispute between the Customer and the Seller, using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
8.10. Any disputes arising between the Seller and the Customer who is not also a consumer within the meaning of art. 22 [1] of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), shall be submitted to the court having jurisdiction over the seat of the Seller
Appendix 1
Model of withdrawal from the Sales Agreement
[Place, date]
[Name and surname of the consumer]
[Address]
Statement of withdrawal from a distance contract
I declare that in accordance with art. 7 sec. 1 of the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product, I withdraw from the Sales Agreement [please indicate the goods], No. [please provide no. orders]
I am asking for a refund of [............ PLN] [say: ............................ ] to the account number [please enter the account number]
I return the goods unchanged
[Legible signature of the Consumer]